labet888 Privacy Policy

1. Introduction

labet888 is committed to protecting the privacy and personal data of every Filipino player who uses our Platform. We understand that trust is the foundation of any relationship between a player and their online casino, and we take our data protection obligations seriously. This Policy sets out in plain terms what data we collect, why we collect it, how long we keep it, and what your rights are under Philippine law.

This Policy should be read alongside the labet888 Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on a privacy matter, this Policy shall prevail.

2. Data Controller

labet888 is the data controller responsible for the personal data collected through the Platform. As data controller, labet888 determines the purposes and means of processing your personal data. labet888 has appointed a Data Protection Officer (DPO) in accordance with the requirements of the DPA. You may contact the DPO at the address provided in Section 14 of this Policy.

3. Personal Data We Collect

labet888 collects the following categories of personal data from players:

labet888 does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.

4. How We Collect Your Data

labet888 collects personal data through the following means:

• Direct collection — data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or participating in a promotion.
• Automated collection — technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access the Platform.
• Third-party sources — identity verification data from KYC service providers; fraud and AML screening data from compliance service providers; payment confirmation data from GCash, PayMaya, and banking partners.

5. How We Use Your Personal Data

labet888 uses your personal data for the following purposes:

• Account management — creating and maintaining your labet888 account, verifying your identity, and managing your account preferences.
• Service delivery — processing deposits and withdrawals, providing access to games, crediting bonuses, and delivering customer support.
• Regulatory compliance — fulfilling obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), the DPA, and other applicable Philippine laws, including mandatory reporting to relevant authorities.
• Fraud prevention and security — detecting and preventing fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
• Responsible gaming — monitoring gameplay patterns to identify problem gambling indicators, enforcing deposit limits and self-exclusion orders, and complying with PAGCOR responsible gaming directives.
• Platform improvement — analysing usage data to improve the performance, design, and content of the labet888 Platform.
• Marketing communications — sending you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw consent at any time by updating your account preferences.
• Legal proceedings — establishing, exercising, or defending legal claims involving labet888.

labet888 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for the new processing activity.

6. Legal Basis for Processing

labet888 processes your personal data on the following legal bases as recognised under the DPA and its Implementing Rules and Regulations:

• Contractual necessity — processing required to perform the contract between you and labet888, including account registration, game access, and payment processing.
• Legal obligation — processing required to comply with applicable Philippine laws, including PAGCOR regulations, AMLA obligations, and NPC directives.
• Legitimate interests — processing necessary for labet888's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent — processing based on your freely given, specific, informed, and unambiguous consent, particularly for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Sharing Your Personal Data

labet888 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data processing agreements:

• Payment service providers — GCash, PayMaya / Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers — third-party services engaged to verify your identity and age in compliance with PAGCOR and AMLA requirements.
• Fraud and AML screening providers — compliance technology providers used to screen transactions and account activity against sanctions lists and fraud databases.
• Game software providers — licensed game studios and live dealer operators whose games are hosted on the labet888 Platform, to the extent necessary to deliver gameplay and resolve disputes.
• IT and hosting providers — cloud infrastructure and cybersecurity service providers who process data on labet888's behalf under strict contractual controls.
• Regulatory authorities — PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where disclosure is required by law or regulatory directive.
• Legal and professional advisers — lawyers, auditors, and accountants engaged by labet888, subject to professional confidentiality obligations.

Where labet888 engages third-party processors, we ensure that appropriate data processing agreements are in place that require those processors to handle your personal data in accordance with the DPA and this Policy.

8. Cookies & Tracking Technologies

labet888 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Strictly necessary cookies — essential for the Platform to function, including session management, login authentication, and security features. These cannot be disabled.
• Functional cookies — used to remember your preferences, such as language settings and responsible gaming limits, to provide a personalised experience.
• Analytics cookies — used to collect aggregated, anonymised data about how players use the Platform, helping labet888 identify areas for improvement. No personally identifiable information is shared with analytics providers.
• Marketing cookies — used to deliver relevant promotional content within the labet888 Platform, based on your gameplay history and preferences. These are only activated where you have provided consent.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the Platform. labet888 does not use third-party advertising networks or cross-site tracking technologies.

9. Data Retention

labet888 retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account and identity data — retained for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Financial transaction records — retained for a minimum of five (5) years from the date of each transaction, in compliance with AMLA record-keeping requirements.
• KYC verification documents — retained for the duration of the account relationship and for five (5) years thereafter.
• Customer support communications — retained for two (2) years from the date of the last interaction, unless the communication relates to an ongoing dispute or legal proceeding.
• Technical and usage data — retained for thirteen (13) months on a rolling basis for platform analytics and security monitoring purposes.
• Marketing consent records — retained for the duration of your account and for one (1) year following account closure or withdrawal of consent, whichever is later.

Where labet888 is required by law to retain data beyond the periods specified above, the longer retention period shall apply. At the end of the applicable retention period, personal data is securely destroyed in accordance with labet888's data disposal procedures.

10. Security Measures

labet888 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the labet888 Platform.
• AES-256 encryption for personal data stored in labet888's databases.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent necessary for their job function.
• Multi-factor authentication for all labet888 staff accessing systems that contain personal data.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity specialists.
• 24/7 intrusion detection and security monitoring of the Platform infrastructure.
• Documented incident response procedures, including mandatory breach notification to the NPC within 72 hours of discovering a personal data breach that poses a real risk of serious harm.

While labet888 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your labet888 login credentials and for notifying labet888 immediately if you suspect unauthorised access to your account.

11. Minors

The labet888 Platform is strictly intended for individuals who are 21 years of age or older, as required by Philippine law and PAGCOR regulations. labet888 does not knowingly collect personal data from individuals under the age of 21. If labet888 discovers that personal data has been collected from a person under 21, the account will be immediately suspended, all data will be deleted, and any deposits will be returned to the payment source.

If you are a parent or guardian and believe that a minor has registered an account on labet888, please contact our support team immediately so that we can take appropriate action.

12. Exercising Your Data Rights

To exercise any of your rights under the DPA — including the right to access, rectify, erase, object to, or port your personal data — please contact the labet888 Data Protection Officer using the contact details in Section 14. labet888 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines.

To protect your privacy, labet888 may require you to verify your identity before processing a data subject request. This is to ensure that personal data is not disclosed to, or acted upon at the request of, an unauthorised third party.

If you are not satisfied with labet888's response to your data subject request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.

13. Changes to This Policy

labet888 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, labet888 will notify you via the Platform or by email to your registered address at least fourteen (14) days before the changes take effect. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

The date at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to stay informed about how labet888 protects your personal data.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or labet888's data processing practices, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 24/7 via the labet888 Platform
• Postal Address: labet888 Data Protection Officer, Philippines

For complaints regarding labet888's handling of your personal data, you may also contact the National Privacy Commission of the Philippines directly. Information about the NPC and how to file a complaint is available on the NPC's official website.